Compliance Statement
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Eduplin has designated a Grievance Officer to address user concerns and complaints related to the platform.
Grievance Officer
- Name: To be appointed upon formal registration
- Email: eduplin.contact@gmail.com
- Response Time: Within 15 business days of complaint receipt
Types of Grievances
You may submit grievances related to:
- Service access and technical issues
- Payment, billing, or refund concerns
- Data usage, privacy, or security matters
- Account suspension or termination
- Content or feature-related complaints
- Any other platform-related concerns
How to Submit a Grievance
- Send an email to eduplin.contact@gmail.com.
- Include your registered email address and any relevant account details.
- Provide a clear description of your grievance.
- Attach supporting documentation or screenshots, if available.
- Specify your preferred resolution where applicable.
Resolution Process
- We will acknowledge receipt of your grievance within 2 business days.
- Our team will investigate the matter thoroughly.
- You will receive a substantive response within 15 business days.
- If additional time is needed, we will inform you of the expected timeline.
- We will work with you to reach a fair and timely resolution.